Aileen Music RETURN POLICY

45 Day Satisfaction Guarantee – Limitations and Exceptions Apply*

Our goal is your complete satisfaction.

If for any reason, you are not completely satisfied with your purchase, simply return it in its original condition within 45 days of purchase and we’ll give you a full refund of the purchase price, excluding shipping and handling charges (see Limitations and Exceptions to 45-day Return Period below). You must have a return authorization code to return the items by mail. Returned items must be in original, brand-new condition with no signs of wear or use including, but not limited to, buckles, or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge. Your refund will be promptly processed when we have confirmed that your returned item meets these requirements.

 

*Limitations and Exceptions to 45-day Return Period

The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, CDs/DVDs, harmonicas, cleaning products, demo gear, microphones, special orders — both custom/special orders and items we no longer have in stock.

 

Returns are NOT accepted on the following items due to health and/or licensing regulations: harmonicas, mouthpieces, microphones, software, CDs, DVDs, strings, reeds, or special order items.

 

The following fees apply to Band & Orchestra returns – All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.

 

Returns in Store

If a purchase was made from an authorized distributor, follow the retailer or distributor’s return policy if you bought it online or from an authorized distributor location. Items purchased in-store can be returned to the store, just bring a copy of your receipt that you received with your order. Credit will be issued immediately. To find your nearest store, visit the dealer page on our site.

Abuse of Return Privileges

Our return policy is in place to ensure that our customers don’t have to keep the wrong product. We may, at our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.

International Returns

Refer to your packing list for international return instructions. If you have questions or need assistance, please contact our customer service representatives at service@aileenmusic.com.

Requesting to Return a Product by Mail

Contact our customer service experts at service@aileenmusic.com to obtain a return authorization code (RA#). Online orders not being returned to a retail location should be shipped to:

Aileen Music
(Your RA #)
1150 S. Milliken Ave.
Ontario, CA 91761