All Aileen Music, Winzz Guitars and Lexington instruments and products sold by an authorized dealer are warranted to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase.  Please contact the dealer where the product was purchased at the first sign of a fault developing.  If necessary, the dealer will then contact Aileen Music to make arrangements to have the product inspected.  Any defective components that qualify for coverage under this warranty will be repaired or replaced (at Aileen Music’s discretion) without charge.

This warranty does not cover the following items:

  1. Fret wear, saddle wear, nut wear, strings and batteries.
  2. Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials.
  3. Setups, adjustments, or routine maintenance of any kind.
  4. Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to moisture, body salts and acids of perspiration.
  5. Any damage to an instrument/product resulting from customization or modification.
  6. Normal wear and tear on any part of the instrument/product, case, cover or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguards, zips, clasps, handles, latches, case hardware etc.
  7. All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of Nature.
  8. Any instrument/product, whose serial number is missing, altered, or tampered with in any fashion.
  9. Any instrument/product purchased from anyone other than an Authorized Aileen Music® Dealer.
  10. Any instrument/product no longer owned by the original purchaser.

Instrument Specific items that are not covered are as follows:

Guitar Instruments:

This warranty does not cover

  1. Failures that are the result of improper operations, maintenance or repair.
  2. Failures that result from abnormal strain, neglect, modification, accidental damage or exposure to extremes in temperature or relative humidity.
  3. Products purchased from dealers not authorized by Aileen to sell Winzz Guitar Product.
  4. Products whose trademark, name, or identification numbers have been altered or removed.
  5. Failures traceable to repairs/modifications performed by any one not authorized by Aileen to perform such services.
  6. Normal wear including strings, frets, finish, fingerboard, accidental damage, and abuse.
  7. Tone is based on the subjective perception of the listener, it cannot be guaranteed.

Stringed Instruments:

  1. Warranty does not cover strings.
  2. Warranty on pegs, chinrests, endpins, and tailpieces are normally covered for six (6) months from date of purchase.
  3. Bridges are normally covered for three (3) months.
  4. Damage caused by neglect or misuse of instrument is not covered. Please note that exposure to excessive heat, cold, dryness, or moisture is considered neglect.
  5. Warranty is void if any repair or attempt to repair instrument by customer or by an unauthorized repair person has been made.
  6. Normal wear and tear on any part of the
  7. Please note that openings in an instrument’s seams are common. It is because of the nature of wood and its reactions to seasonal changes. The warranty does not include seam openings or cracks caused by extreme or sudden changes in temperature or humidity.
  8. Tone is based on the subjective perception of the listener, it cannot be guaranteed.

Bows:

  1. The Bow Hair is not covered, except for its installation. (In other words, if a bow’s original hair falls out, that is covered.)
  2. Damage caused by neglect or misuse of bows is not covered. Damage caused by normal wear is not covered.
  3. Warranty is void if any repair or attempt to repair bow by customer or by an unauthorized repair person has been made.
  4. Wooden bows react to changes in temperature and humidity. One common result of exposure to extremes of temperature or humidity is warpage. Aileen Music warranty does not cover warpage.
  5. Please also note that bows left tight for long periods of time are likely to warp. To protect your bow from warping, always be sure to loosen it after playing.
  6. Carbon Fiber bows; fiberglass and carbon composite bows are warranted for one (1) year. The warranty does not cover the finish of the bows.
  7. Bow hair eating bugs (carpet beetle) can chew on unattended bows. Aileen is not responsible for hair that has been attacked by these bugs.

Cases:

  1. Warranty applies only for one (1) year from the date of delivery. Damage caused by either normal wear, or by misuse or neglect is not covered. Warranty applies only to original purchaser of case. The warranty responsibilities and liabilities are limited to repair or replacement of defective cases or parts for one year from the date of purchase. Damage to instruments, bows, or other personal property being stored or transported in Aileen cases is not covered by this warranty.

Wind Instruments:

This warranty does not cover

  1. Damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, operation or failure to follow instructions contained in your Owner’s Manual; any shipment of the product (Claims must be presented to the carrier)
  2. Normal wear and tear.
  3. Damage caused by improper assembly.
  4. Improper follow-up maintenance or repair.
  5. Installation of non-genuine Aileen parts or components.
  6. Instruments subjected to abnormal strain, neglect, abuse, modification or exposure to extreme variances in temperature or humidity.
  7. Instruments whose trademark, name or identification number has been changed or removed.
  8. Normal consumable and regulation oriented items such as corks, felts, pads, springs.

Percussion Instruments:

This Warranty Does Not Cover

  1. Normal wear and tear.
  2. Improper assembly.
  3. Improper follow-up maintenance or repair.
  4. Installation of non-genuine Aileen parts or components.
  5. Instruments that have been altered, modified or have been damaged through misuse, negligence, improper operation or accidents.
  6. Instruments subjected to abnormal strain, neglect, abuse, modification or exposure to extreme variances in temperature or humidity.
  7. Instruments whose trademark, name or identification number has been changed or removed.
  8. Drum hardware and stands plated in Black Chrome, Gold, Satin Chrome, and Black Nickel.
  9. Drum hardware and stands finished in Black or White Electro-coat.
  10. Consumables such as but not limited to: heads sticks, brushes, beaters, springs, straps, slings, wire snares, cable snares, gut snares, cords/straps, cymbals, bass drum hoop protectors, wheels and casters.
  11. The heads on the Aileen Percussion Drums.

Owner’s Responsibility:

This warranty does NOT cover expenses incurred due to a lack of understanding of the functioning of the musical instrument or product when it is operating as designed. Your retailer is also an excellent source of information and should be contacted when needed for assistance regarding the proper operation of your Aileen Product.

It is important that the owner/user be familiar with the proper maintenance and use of their musical instrument. Keep the warranty and proof of purchase in a safe place. Be prepared to provide purchase information to avoid undue difficulties in validating the eligibility for warranty protection. This warranty is non-transferable.
If you have any questions, please contact service@alieenmusic.com

 

 

 

 

 

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